Customer Care

Here is a list of our most frequently asked questions. If there is something you need help with and it is not listed below, please contact us at +356 2279 2113 or email at [email protected].

How do you hook up the side burner?

We recommend that any gas work is carried out by a certified gas installer.

Note: Use Teflon tape or gas thread paste on all threaded connections which are not of the flared type.
  1. If not present, connect a short double ended 3/8 female flare gas line to the back of the BBQ.
  2. Then connect a 3/8 Flare “T” Fitting to the gas line.
  3. From that connection, you will have two remaining access points.  One for the side burner and one for the Incoming gas.
  4. Make your connections and light it up.

  5. A test leak with soapy water is always recommended.

How do you light the backburner?

  1. Make sure the gas is on.
  2. Turn the knob slowly but stop before the ignition snaps, when you stop, hold the knob for 7-10 seconds. This allows the gas to 
      flow thru the Infrared Backburner for 7-10 seconds allowing the gas to migrate to the opposite side of the Backburner where the  
      ignition is located.
  3. After doing so proceed turning the knob to complete the snap.
  4. Once you hear the snap the gas will be ignited.

Does the fire pit have a hole for drainage?

Bull currently does not cut any holes for drainage, but if your plumber hooks up the gas to the burner you have to drill a hole into the cement board in order to get to the burner. So that provides an out for water.If you are using bottled gas in your fire table drill a drain hole in the bottom cement board for water draining.The burner pan is not water tight but is recommended not to be left exposed to heavy rainfall.Check if it is water logged before igniting.

How can I tell if I have a gas leak?

A good test is to mix a bit of water with dish soap. Then with a brush dab your connections with the soapy water, if you do indeed have a leak you will see your connection start to bubble.

The flame in the grill is higher in the back than in the front.

Needs some cleaning! Take the burners out, remove the cotter pins that are behind and beneath the BBQ and shake them or air gun them and get all the dirt out of the burners. Keep in mind that if your burners are bowed it is time for new ones.
If your grill is brand new out the box and your running L.P gas, then you might have a N.G Unit

The grill is not getting any gas.

Check the line. There is a chance that there is foam at the entrance of your gas line located in the back right corner of the grill. Might have a fouled regulator. There might be a gas leak plugging your regulator for safety.

The grill is not getting hot enough

Regulator might be restricting too much gas.Make sure you use original Bull gas fittings.

The flame is low

Valve might need replacing. Regulator might be restricting too much gas. Make sure you use original Bull gas fittings.

Fire is coming out of the front of the grill by the knobs

Burners either need to be cleaned, or there is something disturbing the flow of the gas making the gas travel back towards the valve and with the ignition igniting the gas you are getting fire right by the knobs.

They can smell gas when the grill is off.

Check all connections to the grill if there are no leaks then there is a chance that there is actually a leak right underneath the grill. To check it is easy, get in front of the grill and look at the valves from underneath. There is one screw that holds each valve into place. Tighten each one snuggly, this should be the solution.

The burners will light with a match only.

99% of the time Valves need to be replaced, the ignitions system has failed.